Saint Lucia

Ministry of Commerce, Business Development, Investment and Consumer Affairs

Small Entreprise Development Unit (SEDU)

Quality Management System (QMS) Course Outline

 Coordinator:        Roycelyn Howell (Business Development Officer)

Lead Facilitator:   Betty Combie (Management Consultant, Moz)

 

INTRODUCTION:

A quality management system (QMS) has been referred to as business common sense.  It is a systematic approach to achieving the quality objectives of the business. This training course is based on the international standard for QMS - ISO 9001:2008 and also introduces other pertinent international management system standards.

This course is designed to be comprehensive, interactive and practical.  It involves:

• Training owners/managers in QMS
• Training staff members in process management
• Development of QMS documentation
• Risk management
• Assessment of current operations (including in-plant visits of some businesses)
• Sensitization on other management systems: Energy (ISO 50001), Environment (ISO 14001), Food Safety (IS0 22000), Occupational Health & Safety (OHSAS 18001).
• Identifying strategies for common issues
• Preparing action plans for improvement

GOAL:

To boost the competitiveness of micro and small businesses in St. Lucia

OBJECTIVE:

To increase micro and small business persons awareness and applicability of quality management practices, thereby enabling them to make strategically informed business decisions.

STRATEGY

Participants will be assigned to groups according to sectors. Group participants volunteer to use one company as an example for group activities.  The output of group activities will include:

• Quality policy and objectives
• Risk register
• Quality plan
• Quality Manual
• Process maps, procedures and work instructions

TARGET GROUP: Agro-processors- e.g.  jams, spices etc.,  Beauty & Wellness, Construction, Early Childhood Services, Automotive Services, ICT, Tourism, Manufacturers - Bottled water, Garments, Furniture, Household products and other micro and small businesses.

The course targets specifically the owners and managers of these businesses but includes a training component for the staff of these businesses.

Maximum number of participants is twenty (20).

TOPICS

• The Bottom-line
• The International Standard for QMS
• Alignment with Current Management Structure
• Risk management
• Introduction to Other Management Systems
• Book of Policies
• Operational Planning
• Operating Effectively and Efficiently (Training directed at staff members)
• Documenting Operations
• Improvement Tools
• Teamwork
• Checking the management system
• Action Plans

OUTCOMES 

At the end of the course, participants would have:

• Understood and in some cases applied the requirements of a quality management system
• Participated in assessments of their current management practices
• Identified gaps in their management practices
• Enhanced their staff competency
• Drafted the following pertaining to their businesses:
  • Quality policy and objectives
  • Risk Registers
  • Quality plan
  • Quality Manual
  • Process maps, procedures and work instructions
  • Action plan for improvement (Individual business)

 

PROPOSED DATE: February to May, 2013

DURATION: 48 contact hours

DAYS & TIMES: Thursdays: 2:00 p.m. - 5:00 p.m.

VENUE:

Conference Room in the Grace Augustin Building of Sir Arthur Lewis Community College, Morne Fortune, Castries

 

PREREQUISITE: NONE

CERTIFICATION:  Certificates of participation will be issued.

MONITORING AND EVALUATION:

The responsible/coordinating agency would utilize information from the participants' feedback, facilitators' feedback as well as their own monitoring measures to determine the effectiveness and value of the course.  Lessons learnt would be used for improvement.

DOCUMENTS REFERENCED:

• Introduction to Quality Management Rev. 1 August 2012 - Prepared by R. Howell
• Moz Training Documents
• ISO 9001:2008 - Quality Management System - Requirements

 

CONTENT DETAILS AND SCHEDULE

Coordinator:                                                  Roycelyn Howell (Business Development Officer)

Lead Facilitator:                                             Betty Combie (Management Consultant, Moz)

Duration:  February to May, 2013

Day & Time: Thursdays: 2:00 p.m. to 5:00 p.m.

Venue: Conference Room in the Grace Augustin Building of Sir Arthur Lewis Community College, Morne Fortune, Castries

 

Week	Date	Content Topic and Details	Facilitator
1		The Bottom Line o   The supply chain o   What is quality? o   Quality issues o   Cost of Quality o   What is a QMS? o   Internal benefits of  QMS o   External benefits  of a QMS Group Activity:  Self -assessment of current management structure	Betty Combie
2		The International Standard for QMS o   Framework o   Elements o   Principles o   Requirements Group Activity - Identify business activities as core, support and outsourced	Betty Combie
3		Alignment with Current Management Structure o   QMS requirements (Continued) o   Alignment and integration o   From strategic to operational o   Mission, vision, quality policy o   Measurable objectives Group Activity - Draft Quality Policy and measurable objectives	Betty Combie
4		Risk management o   Identify risks o   Analyze risks o   Response to risks o   Control risks Group Activity - Draft a risk register	Betty Combie
5		Introduction to other management systems - 1 o   Energy (ISO 50001) o   Environmental (ISO 14001) o   Occupational Health and Safety (OHSAS 18001)	Julius James
6		Introduction to other management systems - 2 o   Food Safety Management including HACCP	Euthalia Philgence
7		Book of Policies o   Quality Manual  §  Business Profile §  QMS policies Group Activity - Draft Quality Manual	Betty Combie
8		Operational planning o   quality plan for products/services o   Accepted product/service criteria o   Processes o   Resources o   Documentation  o   Verification and validation o   Records Group Activity: Draft quality plan	Betty Combie
9		Operating Effectively and Efficiently  (Training for Other Staff) o   Productivity, Effectiveness and Efficiency o   Process management Group Activity: Process descriptions (inputs, activities and outputs)	Betty Combie
10		Operating Effectively and Efficiently  (Training for Other Staff) o   Productivity, Effectiveness and Efficiency o   Process management Group Activity: Process descriptions (inputs, activities and outputs)	Betty Combie
11		Documenting operations o   Mapping processes and their interactions o   Procedural writing Group Activity: Drafting documented procedures	Betty Combie
12		Improvement tools and techniques o   Problem Solving o   Basic quality tools	Betty Combie
13		Teamwork o   Barriers to effective teamwork o   Team building o   Motivation Group Activity: Team building Activity	Betty Combie
14		Checking business operations o   Internal auditing o   Assessments of current systems  Activity: Scheduling in-plant/on site  assessments	Betty Combie
15		Action Plans o   Strategies for common problems o   Action plans Individual Activity: Prepare action plans Participants' Feedback	Betty Combie

 For further information please contact:

                                               Mr. Peter Lorde                         468 4204/285 8553; pelorde@gosl.gov.lc

                                               Mrs. Roycelyn St. Hill Howell       468 4247/285 4789; rhowell@gosl.gov.lc

                                               SEDU Office                              468 4223